About the author
Karen Dillon is an author and former editor of Harvard Business Review. Her books and collaborations translate research on management, innovation, careers, and personal priorities for a broad professional audience.
She co-authored Competing Against Luck with Clayton Christensen, Taddy Hall, and David Duncan, and has collaborated on other books with Christensen. No dedicated Wikipedia identity page is available, so the external link is the relevant innovation framework.
Where to start
Start with Competing Against Luck for jobs-to-be-done theory and the link between customer circumstance, product design, and organisational process.
